Digital report purchase
Before Users sells a one-time digital Launch Readiness Report generated from the project ZIP or read-only GitHub repository you provide.
Refund Policy
Refund reviews for digital launch reports.
This policy explains when refund requests may be reviewed for the one-time digital Launch Readiness Report.
Short version
Completed digital reports are generally non-refundable.
Billing issues, duplicate charges, mistaken payments before report access, and service-side report generation failures may be reviewed case by case.
This policy does not guarantee a refund after a completed, delivered, or accessed report.
Generally non-refundable after delivery
Because the report is generated from customer-provided project material, purchases are generally non-refundable once the full report has been generated, delivered, or accessed.
Case-by-case review
Submitting a request does not guarantee a refund after a completed or generated report, but billing and service-side issues can be reviewed.
Review window
When a refund request may be reviewed
Refund reviews are intended for billing issues and cases where the paid report has not been completed, delivered, or accessed.
The customer was charged more than once for the same purchase.
A payment was made by mistake and the full report has not yet been generated or accessed.
Before Users was unable to generate the purchased report due to a technical issue on our side.
There was another billing issue that requires review.
How to request
Send enough detail for a clean review
Use the Contact page and include purchase details so the request can be matched to the correct order.
1
Open the Contact page
Use the Contact page for refund and billing review requests.
2
Include purchase details
Include the email used for purchase, purchase date, and a short explanation of the issue.
3
Submit within 7 days
Refund requests should be submitted within 7 days of purchase.
4
Wait for review
Approval is handled case by case based on purchase status, report access status, and request reason.
Report scope
Refund policy does not change the review boundaries
The Launch Readiness Report remains a static pre-launch review and should be treated as guidance.
The Launch Readiness Report is a static pre-launch review.
It is not a penetration test.
It is not a security or compliance certification.
It does not guarantee that an application is secure.
Customers remain responsible for reviewing findings, applying fixes, testing, and launch decisions.
Need a refund review?